These guys are EPIC! I would go to them again in an instant for another vehicle. Just watch out for that Steve guy, don't take a mint! ;) 6 stars out of 5 Love our new Burgundy Beast. Thanks again!
We recently purchased our 2023 Dodge Ram 1500 from Taylor’s, and I can honestly say it was the easiest and most pleasant vehicle-purchasing experience we have ever had.
Shamar Richard’s was our sales representative, and he was wonderful from beginning to end. He accompanied me on the test drive but never made me feel pressured or rushed. He simply gave me the space to make my own decision while being there to answer questions and offer support. My husband had a lot of detailed questions, particularly about the work that had previously been done on the truck, and Shamar took the time to answer everything and make sure we were completely comfortable.
Stephen Wieczorek, the Manager, was equally wonderful. He went through all the numbers and additional details with us clearly and patiently, and the entire process felt straightforward and transparent.
What stood out most was how much we trusted both Shamar and Stephen. There was no pressure and no feeling that we were simply another sale. Their genuine enthusiasm for their clients really comes through, and they made what can sometimes be a stressful experience genuinely enjoyable.
Frankly, by the time we picked up the truck, I felt like hugging them both!
We absolutely love our Ram and would highly recommend Taylor’s, Shamar and Stephen to anyone looking for a vehicle. Thank you both for making this such a great experience!
I had a great experience at Taylor Chrysler Dodge. Carter and Shayne were both incredibly helpful throughout the whole process and took the time to explain everything clearly. The entire staff was friendly, welcoming, and easy to deal with from start to finish.
The biggest surprise was the price—I ended up saving about $1,500 compared to a quote I got from another shop for the same repair. It’s not often you find a dealership that’s honest, fair, and doesn’t try to oversell you.
Thanks again to Carter, Shayne, and the whole team. I wouldn’t hesitate to come back or recommend Taylor Chrysler Dodge to anyone looking for quality service at a fair price.
Exceptional service from start to finish! It's been a long time since I've experienced this level of customer care.
From the very beginning, Fraser and Steve were incredibly patient, knowledgeable, and willing to answer every question I had about the vehicle. There was absolutely no pressure to make a purchase—only honest information and clear explanations of the options available, which made the entire process comfortable and enjoyable.
Since we were purchasing the vehicle remotely, I had several questions about the extended warranty. Fraser and Steve took the time to address every concern professionally and thoroughly, giving me complete confidence in my decision.
The outstanding experience didn't stop there. From the warm welcome by the front desk staff the moment I walked into the dealership to driving off the lot in our new vehicle, everyone made us feel like part of the family.
What impressed me even more was the follow-up. Fraser called the very next day to make sure our drive home went smoothly and to see if we had any additional questions. That level of genuine care and commitment to customer satisfaction is rare these days.
I highly recommend Taylor Chrysler Dodge Inc. to anyone looking for a stress-free, honest, and truly exceptional vehicle-buying experience. Thank you, Fraser, Steve, and the entire team for making this such a positive experience!
I recently bought a truck from Taylor’s in Hamilton and was blown away by their staff, professionalism and exceptional degree of customer service. Fraser attended to my needs as soon as I arrived. I know very little about trucks, engines, etc. and I had so many questions and had my husband on speaker phone most of the time. He was having health issues and couldn’t join me in person. Not once did he or the manager make me feel uncomfortable. They were thorough and answered all my questions, patiently and clearly.They gave me a wonderful, competitive price and due to my husbands surgery I was going to take public transit from Stouffville out to Hamilton to pick up my new truck. Sheldon was awesome and wouldn’t hear of it and he and another salesmen drove out with my new vehicle without hesitation. It’s probably the best customer service I’ve ever received. My truck was spotless and delivered with care. I would highly recommend Taylor’s Dodge Chrysler dealership in Hamilton. If you’re looking for a trustworthy dealership, a great vehicle at a great price, this is the place to go
We had an excellent shopping experience with Roger. He was friendly, helpful and most importantly… low sales pressure.
They have a lot of great vehicles that will sell just fine without being pushy.
I explained what I was looking for, they didn’t quite have it. So I suggested starting with a budget and working backwards from there.
We left with a beautiful Ram that drives as beautiful as it looks.
A good price for my trade and the new ride meets all my needs, my wife’s and my dogs!
I’m very happy today! Thanks Roger. A trustworthy salesman (if there is such a thing!) 🤣
I highly do not recommend buying anything from this dealership. Taylor Chrysler treated me terrible after spending just over $36,000 on them.
The used car sales manager was very sleazy with his responses to me. I brought in a wire transfer receipt for $10,500. I placed it on Frank’s desk, while he redid the paperwork because I did not want the aftermarket warranties that they were trying to push on me. I suddenly get a call a few days later saying that they put in for the wire transfer at $10,700. It’s less than week before Christmas at this point and they’re asking me for $200 for a mistake they made.
When I first viewed the truck, there was a disgusting barbeque stain in the centre console. I asked if it could be cleaned out to which Steve Wieczorek, the used car salesman responded “of course, no problem”. The day of delivery I came and pick up my truck open up the console and that same disgusting blob of barbeque stain is still there. One of the employees had to go out and scrub it off right away before I took possession of the truck. He did not do a good job as the blob of baby stain was still there, and I had to clean it up myself with an X-Acto knife. (See attached photos)
To top it all off I had a fog light that stopped working two days after I took possession. I asked Steve if he could fix it to which he responded, “did you pay us the $200?“ (from the wire transfer error they created). I responded, “why would I pay $200 for a mistake that I did not make?” His response to me was “that’s a shame, that’s a shame, that’s a shame”. Such a sleazy response for such a minor item like a $10 fog lamp. I guess 30 day guarantee after buying a truck here does not exist at all. I was told through text by one associate that they would fix the fog lamp only to have the used car sales manager call me a liar and tell me that was never said.
If they’re worried about replacing a $10 fog lamp for me, you should be worried about them replacing much bigger parts should anything go wrong within 30 days of you purchasing as a vehicle from them.
Go to any other dealership if you don’t want to be treated like just another # they look at to make $.
Drove out yesterday and was car shopping all day, called ahead to this place and told them that I will be there in about 1.5 hours to test drive the car.
Very reliable Sales Manager(Peter).
I am new to Canada and was looking for a trustworthy dealer.Found in Hamilton. The Sales Manager is very honest, true and dependable gentleman. Please visit them to find a suitable car for your family and after sales service.