Thank you very much for the charging, life saver have a charger for overnight stay!
Best place for service!! Phil really great guy and family is very friendly.
Great Service. We came in with an engine problem and they didnโt have room, but a mechanic took a Quick Look and gave us a quick fix.
I just had one of the best interactions with a car dealership Iโve had in my life courtesy oh Jen who was handling Parts at the time.
Awesome knowledgeable friendly staff. Nice clean dealership
Great dealership Figlomeni Ford always take care of us. All the staff are very professional!
Good service. Courteous staff.
I brought my vehicle for a tire repair. They were able to get me in and got the issue resolved in a timely manner. I am very grateful of the professional and quick service that I received. I highly recommend Figliomeni Ford!
I brought my vehicle for a tire repair. They were able to get me in and got the issue resolved in a timely manner. I am very grateful of the professional and quick service that I received. I highly recommend Figliomeni Ford!
Dropped in in the middle of the night to top up my EV. Charger works which is more than I can say for most of them. Really appreciate it!!
We never actually used Figliomeni Ford but they gave us free advice over the phone when we broke down a few towns over on a cross Canada trip and saved us a ton of money. Fantastic customer service!! Highly recommended! They solved the issue without even seeing the truck! They know Fords!
We never actually used Figliomeni Ford but they gave us free advice over the phone when we broke down a few towns over on a cross Canada trip and saved us a ton of money. Fantastic customer service!! Highly recommended! They solved the issue without even seeing the truck! They know Fords!
I had a flat tire and used spare to get here. Prompt and professional staff had the smaller tire I needed and fitted my tire change in to get me back on the road asap. Thanks guys ๐
Was traveling through and hit a snowstorm. We were barely in the ditch as the snow stopped us, and I have photos of where we were. I had coverage to get someone to pull us out at no cost, and an OPP officer stopped to help us (did not call them as we were fine and just needed pulled out). The officer offered to get someone out for us (approx 8-10kms) from the Ford location as the company I have offered to reimburse us if we had to pay out of pocket up to a certain amount, and the officer said that should be good. Because the officer called, they charged us MORE (which was confirmed by someone spoken to today) $350 for a Tow out and if we had called ourself, it would have been $250, all while we were in the car with my 11 year old, the person representing them, was cursing and swearing while attempting to pull us out. I do not understand the additional charge cause an officer called vs us. I had thought it was just a consideration the officer was doing (which I think was his intent) but completely insane that they charge more for something like that. I would have been fine with the $250, but an extra $100 is absolutely insane.
I broke down in this town. These guys are amazing! They fixed my Chevy and got me back on the road for an extremely good price and within one business day. I am super thankful for everything they did for me and I highly recommend this place!
It took longer to get a part out of thunder bay, then it did for another part to come out of the USA. After 3 weeks, someone was in thunder bay and brought the part to the dealer. And the parts are marked way up. The rear driver side brake caliper complete assembly with bolts was $240 at Canadian Tire in Nipigon. The caliper section alone with no bolts was just under $300 dollars at the dealer. Had I known it was going to cost that much, I would have ordered vein Canadian Tire. Next time, I'll ask the price in advance and order from the lesser priced supplier. Canadian tire was next day delivery, the dealer was almost 2 weeks to get my part. And I never got a call to say my part was in. I had to make repeat trips to the dealer to know if my part was in or not.
Exceptional BRP dealer..they try their best to provide quality and service in these unfortunate times..well done to the Figliomeni family business
Extremely happy with these guys. I traded my truck in and gave me really fair deal, and I ended up with another great truck. Customer service is top notch, got everything I asked for and more!!! Highly recommend buying you next vehicle there.
Fast service reliable mechanics good prices lots of stock
I called them to get a tire change as they are, by what I was told, the only tow, tire change or boost service in town. I was stranded on the side of the road a kilometer away from their shop. They told me that it was too cold for them to go out at - 25C and that they were unable to boost their tow truck as it was "too cold for it to start" even though they were in a shop and should have the equipment to do so. They refused to help me with finding another place in the next town over (Terrace Bay) that would come out and help and refused to provide a courier service (I had offered to pay) to come and get me off the side of the road in that weather. Horrible customer service. I wouldn't recommend them even to my worst enemy.
Has a towing department, but can't help a young stranded woman in freezing temperatures because "their truck won't start". Poor excuse for people let alone a business. How do you not have the capability to boost a tow truck while at a shop? Gross.
Thumbs up
Great service
Very willing to help!
Friendly staff and good service
Had what I needed price right, service great
This experience is like all of the others I have had with this Dealer. Superb! I feel like family each and every time I visit regardless the reason. Friendly, attentive to my needs and very helpful. I think I posted earlier that this is a family business. I always am made to feel I am part of the family when I take my vehicle for servicing. This trip required repairs from road damage and a recall. Everything was done quickly and efficiently. I vote "Amazing!" for this Ford Dealer/Service Centre.
Excellent people to deal with!
I bought my first car from Figliomeni Ford and received excellent service from all the staff there so,when I decided to buy my second car I went back to Figliomeni Ford without hesitation.
Very good service and very friendly staff and atmosphere
Great service. No issues at all. Very helpful.
Great people work here. Kind, professional, courteous, friendly, and very knowledgeable. Highly recommended.
Great people work here. Kind, professional, courteous, friendly, and very knowledgeable. Highly recommended.
I purchased two 2019 Renegade 600 sport snow machines. When I arrived to pick them up everything was ready to go as promised. Very pleased with the service, smooth and flawless. I would recommend this dealership to anyone in the market for a recreational vehicle. ๐๐
Another great visit. Oil change, winter tires & a new wiper blade. Ready for winter. Great service again.