This review is specifically about Service. I have never purchased a vehicle here but I have used their service department for my in-warranty GM vehicles for a number of years.
Lindi in service is the best thing they ever did. She communicates well, is helpful, knowledgable, and actually LISTENS to the customers concerns. My entire career has been spent in technology and troubleshooting. A huge part of troubleshooting is truly understanding the issue. Most dealerships just say "thanks we'll figure it out" but she will take notes and actually listen to the issues we are having.
I really appreciate how helpful she has been with our vehicles.
Can you say alignment!! Recently out of bankruptcy and having issues with my vehicle. I’m so grateful to not only receive an approval for a vehicle but for a vehicle of my choice and more. Shaban was very open, kind and took the time to explain and get me more than I asked for. I’m so happy and grateful. Namaste.
Had to have my Trax towed in and serviced after some water damage. Service advisor Mason and team did a fantastic job getting my car back to me in less than a week and were very communicative through the entire process. Thank you Watson Chevrolet.
I had an excellent experience with the service department at Watson Chevrolet. Jesse was professional, clear, and really took care of both my vehicle and my wife’s. The work was done right, the communication was great, and I left feeling confident in the service. Hands down Watson Chevrolet and their service team is amazing. Again thank you Jesse for your dedication and hard work. Appreciate you.
My wife and I have had two different Subarus repaired at their collision center in the past few years (neither accident was our fault).
We went to Watson's Collision Center because our insurance company recommended them. Now no one wants to be in an accident and have to deal with the insurance company and the repairs.
But our two repairs with Watson were pleasant experiences. They are very organized, from reception to the estimators to the actual techs who repair the vehicle. They are friendly and keep you informed. They do the heavy lifting with the insurance company and their requirements, not you.
Best of all, when they get done with the repairs, the vehicle looks great and you'd never know that it'd been hit.
Bottom line: We all hope that we don't need the services of a collision center. But if you do, select Watson Chevrolet to do the repairs. I believe you'll be very happy that you did.
10/10 across the board. The team here took great care of me while going through an incredibly hard time. I was dealing with a car I had just bought from carvana that was a ticking time bomb I unfortunately got stuck with. In addition to my old vehicle becoming very unsafe it was all without any warranty attached. Here’s where the Chevy team came to save the day. They were honest and transparent from the start -which I appreciate greatly! They clearly explained all my options with dealing with negative equity and helped as much as they could in pointing me in the right direction. Now I can confidently say I feel safe and secure in my brand new 2026 Trax with all the bells and whistles annnnd every warranty under the sun! Shout out to Jordan and Hector over at Courtesy for riding it out with me, even when I was crying from all the trauma of the past car lol. You guys rock! Thank you again, from the bottom of my heart, for giving me my peace of mind back.
We started our journey with Courtesy Chevrolet last Monday. A deal we had started on did not go through but our salesman and the finance manager worked hard to make sure we left with a vehicle that worked for us and made us happy. Our salesman was Jordan and our finance manager was Mustafa Shaban. I’m being 100% real when I say these two had the most patience and determination ever. We greatly appreciate it and would definitely purchase from here again. Go to both of them for your next vehicle purchase, they will take care of you !
I cannot express how professional this service department is they were so friendly and knowledgeable. When I called Courtesy I was handed to a young lady I think her name was Lendi she immediately collected all my information and set a time when I had it towed to the dealership on Monday the 29th of June they didn't waste anytime it was ready the same
day. I would recommend Courtesy Chevrolet of Ruston to all of my family amd friends if you want the best of the best.
Jude Villanueva made our dream car purchase a reality! My family and I spent three full days visiting multiple dealerships across town, and no one came close to matching Jude's motivation, dedication, and resourcefulness.
From the moment we met him, he took the time to understand exactly what we wanted and needed, and he made it his mission to find the perfect fit for us. He kept us informed every step of the way and made the entire process smooth, stress-free, and genuinely enjoyable.
Without a doubt, this was one of the easiest and most seamless car-buying experiences we've ever had. If you're looking for someone who truly cares about his customers and goes above and beyond, ask for Jude Villanueva. We can't thank him enough and look forward to working with Jude and his team again in the future!
Tina Wilson is absolutely amazing. Help me get into my first car by myself. The whole team made me feel welcome and cared about. Making sure I left with something that day. I will forever go back to this location. Made a lasting impression!
Took my truck in to get an oil change nothing was wrong with my truck when I took it in. I get there to pick it up drove to my house 5 minutes up the road it was smelling burnt and leaking oil took my truck back up there and they looked at it said it wasn't there fault and they weren't fixing it. A oil leak doesn't happen out the blue we went back and forth for a day. My dad had to tell them what the issue was and now it was their fault and it's getting fixed . Didn't want to listen to me because I was a girl like I didn't know what I was talking about. They need new mechanics that know what they are doing !!! This is ridiculous!!! Don't bring your vehicles in for service here they suckkk and don't know what they are doing !! Won't ever come back here again. They were such in a rush to do my oil change they left it leaking and couldn’t even close my trunk they left it open . I had to close it myself .When I opened my truck driver side door it was making the loudest noise I walked back inside and said I didn’t leave my truck like that the proceeded to tell me I did just like they told me I left them with my truck leaking oil. The mechanic manager told me I left it like that throwing his hands up in the air saying he’s done talking. Keep in mind y’all have video of me dropping the truck off. Y’all can clearly see how easy it is for me to open my door. My dad went. There was nothing wrong with my door now when I open my door up it makes the loudest. What type of customer service is that? A manger throwing his hands in the air saying he’s done talking . No refund was offered no nothing .
I have purchased several vehicles over the years from Courtesy for both business and personal use, and every experience has been excellent. The entire staff, from sales to finance, has always been exceptionally friendly and has made a process most people dread feel simple and easy.
I strongly believe in shopping local, and Courtesy is a great example of why. They go above and beyond to make deals work so you can not only afford to stay local, but actually prefer to. We are fortunate to have a company like Courtesy right here in our backyard.
Jodi, Hector and Brandon were amazing. I have been in a bunch of dealerships for the last 6 or 7 months trying to make a purchase. All of dealerships say they will go the extra mile. It wasn't until Courtesy did I actually get that extra mile. Extremely greatful for that team. Got me "Exactly" what I asked for! Thank You!! I will be back on the next one!
My gen 1 Volt had to be towed in. My service advisor, Peter, was very helpful in scheduling service and kept me in the loop throughout the process. The technician, Will, who also serviced the vehicle went above and beyond to ensure I was back on the road quickly. Thank you!
I am 100% satisfied with my recent purchase and the overall experience I had at Courtesy.
Victor and Eric were outstanding to work with. They are both great at what they do, and their experience and kind personalities truly showed throughout the process. Thank you!
Everyone was very professional, Helpful and a pleasure to deal with. My car was booked in quickly and completed with a minimal delay.
They wash the car for me too!
Just purchased a 2011 Silverado from Courtesy Chev. I love the truck and the staff was great. Cesar went above and beyond to have my truck in tiptop condition. I will highly recommend this dealership to anyone I know looking to purchase a new vehicle! Thanks again.
My Sales Rep, Dom, was fantastic through the entire process. Very open and accessible to any questions that I had. I would highly recommend any friends or family members ask for him when looking to purchase a new vehicle. I very much appreciate the assistance and support he provided in making the purchase of my first new vehicle possible.
It a great looking dealership with small amenities like a cafe and barber. The customer service is really good, and they put a lot of effort into keeping you as a customer for service and making things easy and even discounts with a preferred customer card.
I am not a great fan of cars or of car dealerships, in spite of a dependency on the automobile. So, I was not looking forward to the process of purchasing a new Chevrolet Volt. By luck, however, I chose the Courtesy Chevrolet dealership. With the help, knowledge and an ability to listen to my concerns provided by Cesar Prado, the salesman, I was guided to a car that fit my requirements. He was super. After defining the car I was after, the team at Courtesy was able to track down a vehicle for delivery within a few days. Guess what? The process was really enjoyable. And, by the way, the Volt is an amazing car!
Just drove in....No waiting ! Everyone was pleasant and courteous. They even took time to show me how to check on my oil life. Work was done on time. Car was returned washed and ready to go in under an hour. The waiting area was well equipped and comfortable.
A great experience !!!!